Administrator (Customer Service Support)

• Provide key administrative support to our Field Operations regional teams.
• You'll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
• This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
• Agile working may be available depending on the tasks carried out and your level of experience.

• Processing purchase orders for multiple departments
• Managing payments to service providers using CRM & CFS systems
• Assisting with planned power cuts - raising jobs, producing customer letters in line with Ofgem standards
• Taking customer calls as part of our Call Centre overflow during peak periods or major outages
• Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
• Collating costs for invoicing third-party providers
• Supporting Streetworks processes - liaising with local authorities, permits and service providers

Pertemps