Reception Supervisor

Marylebone, Central London
£27,500 per year
Permanent
Full-time

13 days ago

As a Reception Supervisor, you will be responsible for the day-to-day supervision of all reception team members and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the practice manager as necessary.Role Responsibilities:

Ensure that sales targets are set, achieved and improved where appropriate. Encourage upsells, Discovery enrolments and drive for excellencce in audits by incorporating training and quality.
To have up to date information on daily guest check in and check out, to ensure guest expectations are met.
To have a good working knowledge of financial procedures – PM accounts, No Shows, Cancellations, Sales Ledgers. Ensure the appropriate back up paperwork is provided for refunds, corrections, transfers and adjustments.
To have a good working knowledge of how to deal with groups – check list, taking of breakfast/dinner/arrival/departure times, checking group bills.
To work closely with the other departments to ensure a consistency of communication is maintained.
To ensure all standard operational procedures are followed by all staff on duty. Provide necessary feedback to team members about service standards and procedures.
Handle and resolve customer complaints, following through to always ensure the highest level of guest satisfaction.

The Perks of working for The Marylebone Hotel:

TripAdvisor Incentives
Generous Service Charge
Upselling incentives
Holiday allowance increasing with length of service up to 25 days
Free meals on duty
50% discount when dining with The Doyle Collection
Discounted rates when staying in our hotels
Training dedicated to personal development
Cycle to work scheme
Discounts in selected stores and online shops
Life Insurance and Company Pension
Complimentary uniform and dry cleaning
One paid volunteering day per year
Free access to the Employee Assistance Programme
Hotel Incentives and rewards
Staff summer parties, Christmas parties and regular team get togethers
Refer a Friend bonus scheme

The Marylebone, LondonLocated just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.The Doyle CollectionThe Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

The Doyle Collection

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