Health Check Coordinator
Randox Laboratories
- Basingstoke, Hampshire
- Permanent
- Full-time
The role of the Health Check Coordinator will be to assist Randox Health in providing NHS Health Checks within the Hampshire area. The Health Check Coordinator will conduct appointments at these events within the local community. The appointments will consist of taking personal measurements, such as weight, height, hip, along with a finger prick blood test for cholesterol and logging this information onto the relevant computer systems.Full training will be given for the role and no prior experience is necessary.The successful candidates will be expected to be able to work on their own initiative and as part of a team with good communication skills, have excellent organisational skills in order to meet the demands of the job role.In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Disclosure and Barring Service check.The role:
- Represent Randox Health as first point of contact for customers attending Health Check appointments at community locations.
- Perform duties in an efficient, professional, and courteous manner, including but not limited to, welcoming clients, checking them in for appointments, providing information during appointment, blood sample collection and providing additional lifestyle support and advice.
- Liaise and follow-up with Professional Partners, Randox employees and line manager as required.
- The operation of the company booking system to update any cancelled appointments, modify client appointments.
- Ensure that all relevant documents for each client are uploaded into the H Drive (consent forms).
- Ensure that any feedback suggestions for improvement are passed through the Management team.
- The management of stock and storage facilities within the clinic for these appointments.
- Completion of an end of day report for management to review.
- Adherence to company health and safety procedures and maintaining a safe working environment.
- To assist with customer queries on any health check related issues.
- Adhere to your Continuing Professional Development Plan.
- Adhere to client confidentiality requirements at all times.
- Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment.
- To attend Health check events where applicable as a company representative.
- Promote a positive approach to equal opportunities and ensure that RANDOX’s equal opportunities policies and procedures are adhered to by all staff for whom they are responsible.
Essential:
- Clear communication and maintain professional composure at all times.
- Excellent verbal and written communication skills.
- Professional telephone etiquette and manner.
- Proficient level of IT literacy.
- Flexibility with working hours, as required by business.
- Problem solving.
- Literate in other languages.
- The ability to input and record data accurately and efficiently.
- Experience in private / healthcare sector.
- Regulatory compliance experience.