Independent Living Team Leader
- Milton Keynes
- £33,740 per year
- Permanent
- Full-time
- Welcome new customers, helping them settle in and understand the support available.
- Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears.
- Support customers with property repairs, escalating issues when needed.
- Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
- Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
- Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
- Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
- Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
- Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
- Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.
- Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive)
- Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
- Experience working independently and as part of a team.
- Ability to plan and manage workload with minimal supervision.
- Experience in a customer-facing environment and strong administrative skills.
- Flexible and adaptable to change.
- Excellent listening, problem-solving, and communication skills.
- Understanding of GDPR and customer confidentiality.
- 28 days annual leave (plus bank holidays)
- Enhanced maternity, paternity, and adoption leave
- Paid qualifications and professional subscriptions
- Pension contribution up to 10%
- Health and wellbeing support
- Carers leave
- Cycle to work scheme
- Electric car lease scheme
- Paid fertility and maternity leave
- Financial Wellbeing support
- Free flu jabs
- Life assurance
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.🌍 Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.🤝Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 14 SeptemberPhone screening: 18 SeptemberInterviews: 22 September🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? 🧐Contact the and we’ll be in touch to support you with any questions, queries or conundrums!Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.