Clerical Officer

NHS

  • Leeds
  • £24,465 per year
  • Permanent
  • Full-time
  • 2 days ago
We have an exciting opportunity to join our administration team as a Receptionist within the X-ray Department at the Leeds Dental Institute. You would be joining a diverse, inclusive and collaborative team who are friendly and supportive.We are seeking a motivated, enthusiastic team player who enjoys working in a fast-paced environment. The appointed individual will provide administrative support to colleagues and the clinical team, and help to deliver a high standard of service. They will be responsible for patient reception services, supporting patients in accessing and attending the service in an efficient manner, and be a friendly, welcoming, and helpful representative of our department and the NHS.This advert may close once sufficient applicants have applied.Expected Shortlisting Date16/09/2025Planned Interview Date30/09/2025Main duties of the jobTo provide reception duties to the Leeds Dental Institute X-ray Department.To attend to patients both in person and on the phone, managing their referrals and booking in their appointments.Support patients and clinical team by providing administrative support and through strong communication skills.Work as team to deliver a high standard of service and ensure a positive patient experience.Maintain Trust Standards in interactions with all colleagues, patients and clinical staff.About usCome and join our diverse workforce and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being patient-centred, collaborative, fair, accountable and empowered make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, nursery care, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more.Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a yearContractPermanentWorking patternFull-time, Flexible workingReference numberC9298-LDI-091Job locationsLeeds Dental InstituteClarendon WayLeedsLS2 9LUJob descriptionJob responsibilitiesJob responsibilitiesProcess patient correspondence/documentation, letters, reports and other documentation.To greet patients and visitors to the department, providing an efficient and courteous serviceCheck/enter patient details on the Patient Administration and other Systems.Prepare patient documentation for processing, including inputting or scanningReport and respond to any system faults and errors.Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line managerAnswer general telephone enquiries and requests to retrieve patient and other documentation.To ensure that requests for information are dealt with in an efficient and timely manner.Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.Collect and deliver patient documentation/reports around Trust when required.To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.Assisting to maintain high standards of care, including:-Maintain a safe working environment, reporting incidents, accidents, complaintsUnderstand the need to maintain and respect patient confidentialityParticipate in in-service trainingParticipate in mandatory training annuallyParticipate in annual performance appraisalVisit and/or work at other designated Trust sites as required ensuring continuity of service/patient care.General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-maintain appropriate/agreed levels of stock and non-stock items, including stationery.maintain diaries for senior staff.Act in accordance with the Leeds Way Values in all interactions with patients, colleagues and the wider clinical teamPerson SpecificationExperience Essential: IT SkillsDesirable: Admin or Clerical Experience ECDL or equivalentQualifications Essential: Literate/NumerateDesirable: NVQ2 in Customer Care or equivalentSkills & behavioursEssential: Insight into duties and responsibilities of postMotivated, keen to learnReliableTrustworthyFlexible approach to duties and working practicesFriendly approachable mannerGood interpersonal skillsGood communicator working as a part of a multidisciplinary teamAble to work on own initiative within agreed guidelinesTeam WorkingJob descriptionJob responsibilitiesJob responsibilitiesProcess patient correspondence/documentation, letters, reports and other documentation.To greet patients and visitors to the department, providing an efficient and courteous serviceCheck/enter patient details on the Patient Administration and other Systems.Prepare patient documentation for processing, including inputting or scanningReport and respond to any system faults and errors.Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line managerAnswer general telephone enquiries and requests to retrieve patient and other documentation.To ensure that requests for information are dealt with in an efficient and timely manner.Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.Collect and deliver patient documentation/reports around Trust when required.To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.Assisting to maintain high standards of care, including:-Maintain a safe working environment, reporting incidents, accidents, complaintsUnderstand the need to maintain and respect patient confidentialityParticipate in in-service trainingParticipate in mandatory training annuallyParticipate in annual performance appraisalVisit and/or work at other designated Trust sites as required ensuring continuity of service/patient care.General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-maintain appropriate/agreed levels of stock and non-stock items, including stationery.maintain diaries for senior staff.Act in accordance with the Leeds Way Values in all interactions with patients, colleagues and the wider clinical teamPerson SpecificationExperience Essential: IT SkillsDesirable: Admin or Clerical Experience ECDL or equivalentQualifications Essential: Literate/NumerateDesirable: NVQ2 in Customer Care or equivalentSkills & behavioursEssential: Insight into duties and responsibilities of postMotivated, keen to learnReliableTrustworthyFlexible approach to duties and working practicesFriendly approachable mannerGood interpersonal skillsGood communicator working as a part of a multidisciplinary teamAble to work on own initiative within agreed guidelinesTeam WorkingPerson SpecificationQualificationsEssential
  • Literate/ Numerate
Desirable
  • NVQ2 in customer care or equivalent
ExperienceEssential
  • IT skills
Desirable
  • Admin or clerical experience
  • Experience of patient related databases
Skills & BehavioursEssential
  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Friendly approachable manner
  • Good communicator working as a part of a multidisciplinary team
  • Team Working
Desirable
  • Good interpersonal skills
  • Able to work on own initiative within agreed guidelines
Person SpecificationQualificationsEssential
  • Literate/ Numerate
Desirable
  • NVQ2 in customer care or equivalent
ExperienceEssential
  • IT skills
Desirable
  • Admin or clerical experience
  • Experience of patient related databases
Skills & BehavioursEssential
  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Friendly approachable manner
  • Good communicator working as a part of a multidisciplinary team
  • Team Working
Desirable
  • Good interpersonal skills
  • Able to work on own initiative within agreed guidelines

NHS