Clerical Officer (XN02)

NHS

  • Leeds
  • £24,465 per year
  • Permanent
  • Full-time
  • 13 days ago
Do you have excellent communication and administrative skills and can work effectively as part of a team? Do you enjoy working in a busy environment and want a challenge? Then this could be the role for you.An opportunity has arisen within the Infection Prevention and Control Team, part of the Chief Nurse Clinical Service Unit, for a highly motivated, enthusiastic and flexible individual to join the team as a full time Clerical Officer. The post is based at St Jamess University Hospital and is for 37.5 hours per week.This would be an ideal opportunity for someone looking to expand their experience and knowledge. We will in turn offer support through a structured period of induction along with opportunities for professional development in a supportive environment tailored to your individual needs.The successful candidate will provide a comprehensive administrative, clerical and reception service to the Infection Prevention and Control Department in line with Trust departmental guidance and policies. You will need excellent communication skills, the ability to work as part of a team and to organise/prioritise your own workload.Expected Shortlisting Date23/09/2025Planned Interview Date07/10/2025Main duties of the jobYou will act as the first point of contact for the department and be responsible for directing internal and external enquiries to the appropriate person. You will also be responsible for entering patient information on identified systems and databases and processing the associated outcomes via electronic communications, taking notes for internal staff meetings and supporting other admin team members and healthcare professionals with a variety of administrative tasksAbout usIf you are looking for an NHS career in Leeds, you couldnt come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities of the North.The Infection Prevention and Control department is fair and supportive with a positive caring team who are champions of the Leeds Way Values which focus on being patient centred, fair, collaborative, accountable and empowered. These values were developed by our staff and are part of what makes us different from other Trusts.Leeds Teaching Hospitals is committed to our process of redeploying at risk members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bearLeeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.DetailsDate posted19 August 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a yearContractPermanentWorking patternFull-time, Flexible workingReference numberC9298-CFN-0120Job locationsSt. James's University HospitalBeckett StreetLeedsLS9 7TFJob descriptionJob responsibilitiesThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.The post-holder may be the first point of contact for patients and other visitors to the Department.PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITYTo be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.To promptly process patient and/or other correspondence, documentation, letters, reports etc.To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.Check/enter patient and /or other details on the Patient Administration and other Systems.To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes.Prepare documentation for processing, including inputting, photocopying or scanning.CORE VALUESThe jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental proceduresRespect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient careRecognise the importance of Data Protection and confidentialityBe aware of what information can be disclosed to staff, patients and other agenciesIntegrity, openness and honestyAble to work across both Trust main sitesJob descriptionJob responsibilitiesThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.The post-holder may be the first point of contact for patients and other visitors to the Department.PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITYTo be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.To promptly process patient and/or other correspondence, documentation, letters, reports etc.To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.Check/enter patient and /or other details on the Patient Administration and other Systems.To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes.Prepare documentation for processing, including inputting, photocopying or scanning.CORE VALUESThe jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental proceduresRespect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient careRecognise the importance of Data Protection and confidentialityBe aware of what information can be disclosed to staff, patients and other agenciesIntegrity, openness and honestyAble to work across both Trust main sitesPerson SpecificationAdditional RequirementsEssential
  • Able to fulfil Occupational Health requirements for the post with reasonable adjustments as necessary, including: able to locate and collect patient and other documentation from around Trust sites;
QualificationsEssential
  • Literate / Numerate
  • NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
Skills & behavioursEssential
  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Able to work as part of a multidisciplinary team
  • Able to work on own initiative, within agreed departmental guidelines
  • Professional attitude
  • Good interpersonal skills
ExperienceEssential
  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Previous experience in an office environment (includes work experience at school or college)
  • Insight into duties and responsibilities of post
  • Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)
  • Excellent customer care skills
Desirable
  • ECDL or equivalent
  • Working knowledge of patient related databases
Person SpecificationAdditional RequirementsEssential
  • Able to fulfil Occupational Health requirements for the post with reasonable adjustments as necessary, including: able to locate and collect patient and other documentation from around Trust sites;
QualificationsEssential
  • Literate / Numerate
  • NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
Skills & behavioursEssential
  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Able to work as part of a multidisciplinary team
  • Able to work on own initiative, within agreed departmental guidelines
  • Professional attitude
  • Good interpersonal skills
ExperienceEssential
  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Previous experience in an office environment (includes work experience at school or college)
  • Insight into duties and responsibilities of post
  • Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)
  • Excellent customer care skills
Desirable
  • ECDL or equivalent
  • Working knowledge of patient related databases

NHS