Service Operations Specialist

GE HealthCare

  • Chalfont St Giles, Buckinghamshire
  • Permanent
  • Full-time
  • 1 month ago
Job Description Summary At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Operations Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionKey ResponsibilitiesAs part of the GE HealthCare Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:Customer & Field Engineer Coordination
  • Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
  • Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
  • Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
  • Support internal teams with tools, parts, and transport logistics.
  • Resolve courier and supply chain issues to maintain service continuity.
  • Collaborate with global logistics and planning teams to optimize service delivery.
Contract & Billing Execution
  • Administer service contracts and manage non-contract service activities.
  • Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
  • Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.
Cross-Functional Collaboration
  • Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
  • Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
  • Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
  • Experience in a high-volume, customer-centric environment.
  • Background in service coordination, logistics, billing, or contract administration.
  • Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
  • Strong communication, organizational, and analytical skills.
Preferred Attributes
  • Proactive problem-solver with a continuous improvement mindset.
  • Strong stakeholder engagement and relationship-building capabilities.
  • Ability to adapt in a dynamic, regulated environment.
  • Experience in healthcare, med tech, or other regulated industries is advantageous.
Why GE HealthCare?
  • Be part of a global leader in precision care and medical innovation.
  • Work in a collaborative, inclusive, and mission-driven environment.
  • Access to professional development, global project exposure, and cutting-edge technologies.
Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.#LI-KP1Additional InformationRelocation Assistance Provided: No

GE HealthCare