Customer Support Representative

Manpower

  • Glasgow
  • £23,800-25,000 per year
  • Temporary
  • Full-time
  • Just now
Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.Your role:
  • Outbound partner engagement to support business needs
  • Driving a high level of quality service support across the entire business
  • Perform detailed date entry in line with pre-defined processes
  • Management of incoming emails and calls from internal and external colleagues and partners
  • Manage escalations through customer and partner engagement
  • Own opportunities and manage them through the sales cycle
Your profile:
  • Strong administration skills
  • Excellent organization and interpersonal skills
  • Experience working to tight deadlines with attention to detail
  • A background in customer services or within a similar role would be advantageous
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI
Why you'll love it here:
  • Innovative Environment: Join a team that's all about breaking new ground in tech
  • Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!
  • Competitive Salary: Earn £23,800 - £25,000 depending on experience
  • Make An Impact: Work for a company that cares about sustainability and giving back
  • Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager
Benefits:
  • Career progression
  • Fully paid training on the job training
  • 25 days annual leave plus 8 bank holidays
  • Company pension
  • Hybrid working
  • Employee discounts
  • Free parking
  • Sociable working hours

Manpower