Automation & AI Manager - London

• Assist in developing an AI and automation roadmap with a focus on operational scalability and business performance.
• Identify high-impact opportunities to embed AI and automation across business operations.
• Report to the Chief Technology Officer with regular updates on KPIs, impact metrics, and transformation progress.
• Align automation strategy with executive priorities.

• Run the day-to-day management of the automation delivery lifecycle—from intake through to design, build, test, deployment, and hyper care.
• Lead the design and documentation of As-Is and To-Be processes.
• Translate business problems into automation opportunities, articulating value cases, feasibility and impact.
• Deliver robust RPA solutions, either hands-on or through leading technical analysts and external partners.
• Ensure solutions meet compliance, information security and performance standards.
• Develop and maintain delivery plans, RAID logs and resource forecasting to ensure timely execution.
• Track and report automation KPIs and benefits realisation to stakeholders including Executive Board.

• Lead implementation of AI, RPA, BPA and workflow tools across business functions.
• Collaborate with senior colleagues on enterprise architecture and systems integration.
• Adhere to standards for data management, governance, privacy, and compliance.
• Support citizen development initiatives by training and mentoring junior developers or business users on low-code automation.

• Partner with HR, Operations, CRT and Finance departments to improve workflow automation and productivity.
• Support pilots and iterative deployments, scaling successful initiatives across Linaker.
• Ensure smooth integration of intelligent solutions into daily operations.
• Measure efficiency gains, time savings, and operational ROI.

• Experience with workflow automation tools and concepts (e.g., RPA platforms, scripting, API integrations).
• Good understanding of Azure / AWS environments and SaaS tooling, particularly where automation interacts with APIs and microservices.
• Proven experience within a technical transformation function, implementing automation or process improvement initiatives.
• Excellent stakeholder engagement and communication skills with the ability to influence senior leaders.
• Track record of managing projects in agile, hybrid or waterfall environments, balancing scope, budget, timelines and risk.
• Sharp analytical mindset: able to dissect business processes and make data-driven decisions.
• Strong problem-solving skills and a results-oriented approach.
• Excellent communication, collaboration, and interpersonal skills.
• Familiarity with risk, compliance and data protection principles in a regulated industry.
• Comfortable working in a fast-moving environment, bringing structure and clarity to complex problems.
• 5+ years’ experience in industry, and at least 2+ years of experience in developing and deploying AI/ML solutions and automating workflows in a professional setting
• Proficiency in CRM / CAFM systems desirable and a deep understanding of their functionalities.
• Previous experience working within an M&E environment would be considered highly desirable but not essential.

• A competitive starting salary.
• Company Car
• 25 Days holiday plus bank holidays.
• Plenty of opportunity for progression.
• Flexibility for hybrid working.
• Health care and medical insurance available after a qualifying period.

Linaker