Insurance Customer Service Advisor – Motor Insurance
- Manchester London
- £25,000-28,000 per year
- Permanent
- Full-time
Salary: £25,000 - £28,000 per annum + performance bonuses
Type: Full-time, permanentJoin a trusted name in motor insurance, helping drivers across the UK stay protected and supported through life's unexpected events. Our client is a well-established provider known for service excellence, innovation, and long-term stability. As vehicle ownership and road safety concerns continue to rise, this is a fantastic opportunity to build a secure, rewarding career in a critical area of insurance.Why work in motor insurance?Motor insurance is essential-it’s legally required and constantly evolving with the needs of today's drivers. In an unpredictable economy, this sector offers job security, professional development, and the satisfaction of helping customers when they need it most.What you'll be doing:Responding to inbound calls and emails from customers regarding policy coverage, documents, and claimsAssisting policyholders with applications, renewals, and mid-term adjustmentsHandling and resolving complaints with professionalism and empathyEscalating complex cases (e.g., serious claims or disputes) to the appropriate teamMaintaining accurate, up-to-date customer records in the CRM systemWhat we're looking for:Previous customer service experience (insurance, automotive, or finance is a bonus)Excellent communication skills - clear, friendly, and solution-focusedA confident problem-solver who enjoys delivering great customer experiencesAmbition to grow within the motor insurance or wider financial services sectorWhat's in it for you?Competitive base salary (£25,000 - £28,000)Quarterly performance bonusesHybrid working - flexibility to work from home and the London or Manchester officeStructured training and clear career progression pathwaysPrivate medical insurance, pension scheme, and employee wellbeing supportFriendly and inclusive team culture with regular events and recognitionLooking to build a future-proof career in a vital industry? Apply now and become part of a company that helps drivers feel safe, supported, and heard.Get in touch with the team on 02085497212 or submit your CV using the link below