Insurance Customer Service Advisor – Health Insurance
- Manchester London
- £25,000-28,000 per year
- Permanent
- Full-time
Salary: £25,000 - £28,000 per annum + performance bonuses
Type: Full-time, permanentJoin a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.Why work in health insurance?Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.What you'll be doing:
- Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
- Assisting customers with their health insurance applications, renewals, and account queries
- Handling and resolving complaints in a professional and empathetic manner
- Escalating complex or sensitive cases to the appropriate internal teams
- Updating customer information and interactions accurately in the CRM system
- Previous customer service experience (insurance or healthcare background is a plus)
- Strong communication skills - clear, compassionate, and confident
- A problem-solver who thrives on delivering great service and building trust
- Ambition to grow within the insurance or healthcare sector
- Competitive base salary (£25,000 - £28,000)
- Quarterly performance-based bonuses
- Hybrid working - flexibility to work from home and the London or Manchester office
- Excellent training and career development pathways
- Private medical insurance, pension scheme, and wellbeing support
- A friendly, supportive team culture with regular social events and recognition