Patient Services Co-ordinator

NHS

  • Northwich, Cheshire
  • £24,465 per year
  • Permanent
  • Full-time
  • 2 days ago
Full Time 37.5 hours per week, working Monday Friday£24,465.00 per annum (£12.51 per hour), plus exceptional benefitsPart Time 27 hours per week, working Monday, Wednesday and Friday£17,614.80 per annum (£12.51 per hour), plus exceptional benefitsPart Time 27 hours per week, working Monday, Tuesday and Thursday£17,614.80 per annum (£12.51 per hour), plus exceptional benefitsWe are here for our patients each day. We've seen it all - new borns, old age, we're experts in the human body and human emotions. We take thousands of calls every year, but we never panic. We also see people at the best and most difficult times of their lives. We don't do it for the thank you - we do it because we want to make a difference.Main duties of the jobBeing a Patient Services Co-ordinator isn't a normal 9-5 customer service or reception role. We're helping to mend lives. We keep the music playing. We say hello and we wave goodbye. We are Danebridge Medical Practice.Do you have exceptional customer service and administration experience gained in any sector? We are passionate about what we do and we want to hear from you. This is a very demanding and busy role, but one where you have the opportunity to make life a bit better. If you have experience in primary care or the health service, with knowledge of EMIS, DocMan and prescriptions that's an added bonus.These opportunities have become available as a number of team members have been promoted or have secured new roles within the Practice.Were not a 9-5 service and successful candidates must be able to work on a Monday, Tuesday and Friday, with some days starting at 7.45am, and others finishing at 7.00pm, but not on the same day!Does this sound like you? Are you excited about this potential next chapter in your life... Great - we need to hear from you!For further information, please contact Lindsey Stott, Patient Services Manager on 01606 544544 or email: lindsey.stott@nhs.netInterviews will be held on: Tuesday 23 and Wednesday 24 September 2025About usDanebridge Medical Practice based in Northwich, Cheshire is one of the North Wests largest medical practices providing patient centred care to nearly 26,000 patients.For two years consecutively Northwich has been named by The Sunday Times as one of the best places in the country to both work and live with its exceptional transport links, quality of schools, natural beauty, low crime rates, property prices and cultural life. In 2022, Northwich was also voted in a Rightmove survey as the happiest place to live in the North West.Danebridge Medical Practice is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.DetailsDate posted01 September 2025Pay schemeOtherSalary£24,465 a yearContractPermanentWorking patternFull-time, Part-timeReference numberA2287-25-0002Job locations29 London RoadNorthwichCheshireCW9 5HRJob descriptionJob responsibilitiesThe key focus of this role is to provide a professional, efficient and customer focused service to patients, doctors, colleagues and visitors, through the provision of a high quality administrative activities for Danebridge Medical Practice.To be the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis; ensuring that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the Practice and patient. Job descriptionJob responsibilitiesThe key focus of this role is to provide a professional, efficient and customer focused service to patients, doctors, colleagues and visitors, through the provision of a high quality administrative activities for Danebridge Medical Practice.To be the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis; ensuring that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the Practice and patient.Person SpecificationKnowledge, Skills and AbilitiesEssential
  • Ability to communicate effectively in the written and oral form to develop and maintain constructive relationships with people internal and external to the Practice
  • Ability to be self motivated and work co-operatively as part of a team. Managing ones own time with a minimum of supervision to meet agreed deadlines
  • Attention to detail focused with an ability to produce written work to a high standard
  • Influencing and decision making skills
  • Demonstrate a commitment to Continuous Professional Development
ExperienceEssential
  • Extensive experience of working within an customer facing administrative role providing a professional, effective, and quality service
  • Experience of providing exceptional customer service on the telephone in a high volume service environment
  • Experience of using databases, including: input, analysis and presentation of information
Desirable
  • Experience of working within a Medical Practice
  • Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes
QualificationsEssential
  • NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards
  • GCSE Grade 4 or above (or equivalent) in English Language and mathematics
Person SpecificationKnowledge, Skills and AbilitiesEssential
  • Ability to communicate effectively in the written and oral form to develop and maintain constructive relationships with people internal and external to the Practice
  • Ability to be self motivated and work co-operatively as part of a team. Managing ones own time with a minimum of supervision to meet agreed deadlines
  • Attention to detail focused with an ability to produce written work to a high standard
  • Influencing and decision making skills
  • Demonstrate a commitment to Continuous Professional Development
ExperienceEssential
  • Extensive experience of working within an customer facing administrative role providing a professional, effective, and quality service
  • Experience of providing exceptional customer service on the telephone in a high volume service environment
  • Experience of using databases, including: input, analysis and presentation of information
Desirable
  • Experience of working within a Medical Practice
  • Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes
QualificationsEssential
  • NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards
  • GCSE Grade 4 or above (or equivalent) in English Language and mathematics

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