Customer Support Coordinator

Johnson Controls

  • Manchester
  • Permanent
  • Full-time
  • 22 days ago
Job DescriptionCustomer Support Coordinator – Join Our Dynamic Team!Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!What You’ll DoAs a Customer Support Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:Handling admin tasks and maintaining accurate recordsCoordinating communication with internal and external teamsSupporting internal processes and contributing to team activitiesPromoting our brand and providing accurate product infoAssisting with ad hoc tasks and suggesting process improvementsManaging schedules, rescheduling work, and supporting service managersUsing portals and tools to help meet team KPIsWhat we offerWe believe in rewarding talent and dedication. Here’s what you’ll enjoy:Competitive Salary – Rewarding your skills and contributions.Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays)Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.Career Development – Explore growth opportunities with clear career ladders to advance your career.What We’re Looking ForWe want passionate, detail-oriented problem solvers who thrive in a high-energy environment.Essential Skills:✔ Customer-first mindset and strong communication skills
✔ Organised, adaptable, and calm under pressure
✔ Tech-savvy and able to multitask
✔ Able to manage workloads and meet KPIsPreferred Skills:Experience in the security industry
Planning/scheduling experience or GANT-based toolsIf you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!#LI-MS2#LI-Onsite

Johnson Controls