Customer Service Coordinator
- Manchester
- Permanent
- Full-time
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
- Schedule planned and reactive maintenance for engineers
- Complete permits and documentation to support scheduled works
- Use multiple customer portals
- Act as a key contact for national customers
- Manage and adjust diaries to accommodate absences or emergencies
- Deliver excellent customer service via phone and email
- Collaborate with Service Managers to optimize engineer productivity
- Liaise with Sales, Billing, FM Helpdesk, and Subcontractor teams
- Report to the Planning Team Manager and mentors to meet KPIs
- Minimum 1 year of customer service experience
- Excellent written and verbal communication
- Strong multitasking and time management skills
- Proficient in using multiple PC applications
- High attention to detail and urgency
- Solid decision-making and problem-solving abilities
- Good organizational skills
- Experience in using GANT based planning/dispatch software
- Experience processing invoices and purchase orders.
- Previous planning / scheduling experience in a service role