Commercial Operations Specialist
- Edinburgh
- £24,628 per year
- Contract
- Full-time
Location: Edinburgh, St Andrews Square based - hybrid home & office workingSalary: £24,628 base depending on experience, plus full benefits listed below.Contract: 12 month Fixed Term ContractClosing Date: 17th September 2025. Please note, we may close vacancies early where we receive significant numbers of applications.As the nation's leading pub, cider and beer company and the name behind a host of brilliant brands, we're looking for equally brilliant people to help us on our journey to building a better future.We're looking for someone that is as ready to evolve for the future as we are. If you're ready to get involved, apply for our secondment as a Commercial Operations Specialist joining our Commercial Operations and Revenue Management team in the On Trade function!About the role
In this role, you'll be working with key stakeholders to ensure are processes are seamless, meaning a minimal impact on our customers. The Commercial Operations team is the backbone of the frontline sales team, helping them provide the best customer experience possible.You'll build strong relationships with our sales teams, as well as working closely with other parts of the business.Without you we wouldn't be able to deliver the right deals to win business!Main Responsibilities
- Offer commercial back-office support to frontline sales;
- Support the delivery and implementation of our new deal modelling tool;
- Raise, refine, retest bug and improvement tickets in Jira system;
- Draft commercial agreements for frontline sales, ensure accurate tracking & issue the documents to customers via Docusign;
- Process payments via Manual Payment Form as requested by frontline sales;
- Support with our On Trade price increases;
- Troubleshoot & take full ownership of all issues to resolution;
- Support wider Revenue Management team as required.
Key Experience
- Experience in use of administrative support systems (e.g. SAP, Salesforce);
- Good knowledge of the MS Office suite is essential (i.e. Outlook, Excel, Word,
- PowerPoint);
- Experience working within a sales organisation;
- Experience in cross-functional communication & collaboration.
- Prioritise effectively, able to multitask and work to deadlines;
- High level of accuracy and attention to detail;
- Curiosity, proactive approach to problem solving
Our office sites operate a hybrid model. You'll spend Tuesdays, Thursdays and one other day in the office and two days from home, although you're more than welcome to come and work from the office on those days too.Our Benefits
As part of the team, along with your salary, you'll also receive;
- An annual bonus
- Company-funded Private Medical Healthcare
- Double-matched pension (up to 10%)
- 35 days' holiday
- A monthly case of our delicious ciders and beers! (low and no alcohol options available)
- Comprehensive Opportunities to develop.
If you like what you've read and are ready to brew a better career with us, let's get going! We may close vacancies early where we receive lots of applications, so don't delay!If you need any adjustments made to support your application, for example, if you require information in different formats, or if you've any accessibility issues, then we're more than happy to review our processes - please feel free to get in touch with us at recruitment@heineken.co.uk.You might feel that you don't meet every single requirement for this role, and that's okay - we all need the opportunity to develop and untap our full potential. If this advert's piqued your interest, we'd encourage you to submit an application rather than ruling yourself out. You never know - you may be exactly what we're looking for!Who we are
We're the world's most international brewer and the name behind a host of , from Birra Moretti to Strongbow, to Cruzcampo and many more.It's a fantastic time to join us. We're leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.When you join us, we'll back you to reach your full potential. You'll enjoy unique development opportunities, unforgettable experiences and a reward package that goes far beyond the salary you receive.If you want to hear more about life at HEINEKEN from our colleagues, .There's no better place to untap your future. Join us and brew a better career.