PTS Apprentice Call Handler

NHS

  • Wakefield
  • £19,948 per year
  • Contract
  • Full-time
  • 1 day ago
Visiting hospital is not fun, and for some people just getting to their hospital appointments and back home again is tough. It's for these reasons that we need people who can make arranging transport the easy part.Our Patient Transport Service (PTS) provides NHS-funded transport for people who can't get to their healthcare appointments by other means. Could you help arrange those journeys for our patients?Main duties of the jobAs an apprentice call handler for the Patient Transport Service (PTS) you will divide your time between actively participating in your NVQ studies and being the first point of contact for both patients and health care representatives (HCRs) making safe and effective transport booking arrangements.We are looking for someone who likes to talk and is confident using IT. The majority of your role will be speaking to patients, their carers and healthcare professionals who are looking to arrange journeys to and from healthcare settings, then accurately recording the information they give you into our booking system. Of course, it's not always as easy as it sounds because everyone has their own challenges, but if you're the sort of person who finds reward in helping people, then we'd love to hear from you.To make sure we provide the right type of transport to the people who need it the most, we have a set questions that we need to ask all callers. Sometimes you'll need to speak slowly and clearly, sometimes you'll need to repeat yourself several times, sometimes you'll need to listen to someone's troubles and concerns; but you'll always need to be polite, professional and eager to make the caller's experience a pleasant one.20% of your time will be spent studying with Barnsley College to achieve a Customer Service Practitioner Level 2 standard NVQ.About usThe department is open Monday to Friday between the hours of 7:00am and 7:00pm, and Saturdays and Sundays between 8:00am and 6:00pm, 365 days of the year including public holidays.Our apprentices work on a rotation pattern Mon-Fri, between 08:00am and 04:00pm, 09:00am and 05:00pm, 10:00am and 06:00pm, with public holidays off.The salary for this apprentice position will be paid according to annex 21 of Agenda for Change to account for time spent studying. For the period of the apprenticeship you will be paid 75% of the top of band 3.DetailsDate posted03 September 2025Pay schemeOtherSalary£19,948.50 a year Per annum, pro rataContractFixed termDuration15 monthsWorking patternFull-timeReference number174-PTS-ACH-030925Job locationsWF2 0XQYorkshire Ambulance Service, Headquarters, Brindley WayWakefieldWF2 0XQJob descriptionJob responsibilitiesPlease see the attached job description for further information.When applying, remember to fill out the application in full and check for errors with spelling and grammar. Have someone else check through it if you need to. Also, list your previous employment in date order, starting with the most recent so that we can see the skills youre currently using. Job descriptionJob responsibilitiesPlease see the attached job description for further information.When applying, remember to fill out the application in full and check for errors with spelling and grammar. Have someone else check through it if you need to. Also, list your previous employment in date order, starting with the most recent so that we can see the skills youre currently using.Person SpecificationSkills / CompetenciesEssential
  • IT Literate
  • Effective Communicator (verbal and written)
  • Ability to deal with confidential information
Qualifications / KnowledgeEssential
  • 4 GCSE grades 4-9 (or equivalent) including Maths and English or ability to demonstrate literacy and numeracy skills to national level 2 standard
ExperienceEssential
  • Previous experience of providing excellent customer care
Person SpecificationSkills / CompetenciesEssential
  • IT Literate
  • Effective Communicator (verbal and written)
  • Ability to deal with confidential information
Qualifications / KnowledgeEssential
  • 4 GCSE grades 4-9 (or equivalent) including Maths and English or ability to demonstrate literacy and numeracy skills to national level 2 standard
ExperienceEssential
  • Previous experience of providing excellent customer care

NHS