Customer Service Manager
- London
- £45,000 per year
- Permanent
- Full-time
- Develop and implement strategies to enhance customer satisfaction.
- Monitor and evaluate service levels, ensuring adherence to company standards.
- Handle escalated customer concerns and resolve them effectively.
- Collaborate with other departments to streamline customer-related processes.
- Prepare regular reports on customer service performance and improvement areas.
- Train and mentor team members, fostering a culture of continuous improvement.
- Stay updated on industry trends and best practices to maintain a competitive edge.
- Proven experience in a customer service leadership role within a fast paced industry.
- Strong organisational and problem-solving skills.
- Ability to manage and motivate a team effectively.
- Excellent communication and interpersonal abilities.
- Proficiency in analysing data and preparing performance reports.
- Knowledge of customer service software and tools.
- A proactive attitude with a focus on delivering results.
- Competitive salary of approximately £40,000-£55,000 per annum.
- Performance-based bonus opportunities.
- Generous holiday allowance to support work-life balance.
- A permanent position with an organisation like no other.
- Opportunities for professional development and career growth.