Major Account Credit Control Specialist

Chubb

  • London
  • Permanent
  • Full-time
  • 19 days ago
Job Category: Billing & CollectionsJob Description:Are you ready to take ownership of a high-profile portfolio and make a real impact in the UK insurance market? We're looking for a proactive and results-driven Credit Control Specialist to join our dynamic team in London. This is your opportunity to work with some of the biggest names in the industry, while driving key processes that ensure financial excellence.Why Join Us?At Chubb, we pride ourselves on fostering a collaborative and supportive environment where your expertise will be valued, and your contributions will make a difference. You'll be part of a close-knit team, reporting to the UK & Ireland Credit Control Team Leader, and working at the heart of a global leader in insurance.This role offers the chance to take full ownership of premium receivable collections for a major broker account, while also contributing to process improvements and building strong relationships across the business. If you thrive in a fast-paced, target-driven environment and are passionate about delivering results, we want to hear from you!What You'll Be DoingAs a Credit Control Specialist, you'll play a pivotal role in managing premium receivables and ensuring bad debt exposure is minimized. Your responsibilities will include:
  • Owning a Major Broker Portfolio: Take charge of premium receivables for a key UK broker account, ensuring timely collections and cash reconciliation.
  • Driving Results: Deliver on targets for overdue premiums, unapplied/unallocated cash, and claims, escalating issues where necessary.
  • Building Relationships: Collaborate with brokers, underwriters, operations, claims teams, and external suppliers to maximize cash collection and improve processes.
  • Monitoring Performance: Track broker and co-insurer performance against Terms of Business Agreements (TOBAs), taking action to mitigate delays and enhance settlement processes.
  • Process Improvement: Identify and implement efficiency gains in collaboration with the UKI Credit Control Team Leader.
  • Supporting Offshore Teams: Provide clear instructions and coaching to offshore counterparts, ensuring seamless administrative processes and continuous improvement.
  • Reporting: Regularly update the UKI Credit Control Team Leader on premium receivable positions, collection status, and key metrics.
Qualifications:What We're Looking ForWe're seeking a confident and experienced professional who can hit the ground running. The ideal candidate will have:
  • UK Insurance Market Expertise: Experience managing premium receivables for a broker or insurer.
  • Credit Control Knowledge: A proven track record in credit control, with a focus on premium collections.
  • Process Improvement Skills: A knack for identifying inefficiencies and driving positive change.
  • Target-Driven Mindset: A strong focus on achieving KPIs and delivering results.
  • Exceptional Communication: The ability to engage effectively with stakeholders at all levels, both internally and externally.
  • Customer Service Orientation: A commitment to delivering outstanding service to clients and partners.
  • Commercial Acumen: A strategic approach to managing accounts and resolving issues.
  • Attention to Detail: A high level of accuracy and a focus on on-time delivery.

Chubb