Pension Administrator & Senior Pensions Administrator
- Greater London
- Contract
- Full-time
- In-house opportunity: Work on one established scheme with depth and consistency - no juggling multiple clients or projects.
- Hybrid working: Enjoy the structure of weekly in-office collaboration with the freedom of remote flexibility.
- Team culture: Join a supportive and collaborative team that takes pride in delivering high-quality service to its members.
- Processing both automated and manual calculations for Defined Benefit (Final Salary, Career Average, Cash Balance) and Defined Contribution scheme members - including retirements, transfers, deaths, and leavers.
- Managing your own caseload to meet service level agreements and quality standards.
- Liaising with the Administration Manager on complex or sensitive cases.
- Authorising and checking the work of other pension administrators.
- Handling regular monthly tasks and supporting payroll processing deadlines.
- Offering practical support to team members and dealing with member queries via phone and email in a friendly, professional manner.
- Conducting one-to-one member appointments to discuss retirement options.
- Supporting general administration, including resolving queries via the member portal and other inbound communications.
- Strong experience administering both DB and DC pension schemes.
- A good understanding of pensions legislation and scheme governance.
- Accuracy, attention to detail, and the ability to manage your own workload.