
Senior Pensions Administrator (Fixed Term)
- London
- Contract
- Full-time
- Carry out day-to-day pension administration tasks, including manual and automated benefit calculations for various scheme types, checking colleagues’ work, managing casework, and meeting payroll and service deadlines.
- Respond to member queries by phone, email, or post in a friendly and professional manner, verify identities, resolve issues related to the JM benefits portal, and conduct one-to-one appointments to discuss retirement options.
- Collaborate with the Administration Manager on specific cases, suggest improvements to processes or communications, and provide support across all aspects of JM benefit administration.
- Assist team members as needed, backfill for colleagues working on other projects, and contribute to the overall delivery of high service standards under the guidance of the Pensions Administration Manager.
- Extensive experience in administering both DB and DC pension schemes, with a strong understanding of pension processes and a high degree of numeracy.
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint, and generally computer literate to handle various administrative tasks efficiently.
- Able to communicate clearly and professionally with members, demonstrating strong interpersonal and written communication skills.
- Detail-oriented, self-motivated, flexible, and committed, with the ability to work independently and take on ad-hoc tasks when required.
- Retirement savings
- Share plans
- Saving accounts
- Life and disability insurance
- Commuter allowances and loans
- Medical plans / health assessments
- Fitness discounts