Part Time Customer Support Specialist
- Tamworth, Staffordshire
- £18,800 per year
- Permanent
- Part-time
- Strong interpersonal skills with an ability to form productive working relationships
- Strong Team player with excellent attention to detail.
- Tangible experience in similar role
- Good Excel and Numeracy Skills
- Customer Handling Skills with a commitment to clear effective verbal and written communication to the highest quality.
- Daily interface with internal factors for resolution of customer complaints and issues with ability to use own initiative to obtain necessary information.
- Uses appropriate knowledge for resolution problem solving.
- Motivated to work as an effective team member.
- Ability to organise own workload to meet deadlines.
- Enthusiastic and decisive, initiate new initiatives, process improvement.
- Attention to detail - data integrity - recording information.
- Accountability to resolve and conclude all enquiry types.
- Salary: £18, 800 (for 24 hours per week)
- Working Hours: Wednesday - Friday 9.00am - 5.30pm
- Location: Tamworth
- Duration: Permanent
- Resolution of inbound and outbound enquiries within agreed timescales to customers satisfaction
- Efficient order processing within agreed timescales to be delivered to customer in line with their requirement and internal process
- Identification of areas for improvement within operational processes
- Supporting the network in system use/ training
- Monthly lunch allowance of £80.50 per month
- 12 days holiday plus bank holidays, rising with length of service
- Life Assurance
- Group Income Protection
- Enhanced employer pension contributions
- Car scheme
- Private Medical Insurance
- Hybrid working after successful completion of the probationary period