1st Line IT Support

Elizabeth Michael Associates

  • Ruddington, Nottinghamshire
  • £25,000 per year
  • Permanent
  • Full-time
  • 1 month ago
1st Line IT SupportRuddingtonFull time, Mon - Fri 8.30am - 5.00pm£22,000 - £25,000 per annum with salary review after 3 monthsDue to business growth, our client is keen to appoint a 1st Line IT Support Technician to join their small team. You will either be experienced or have a strong interest in IT and whilst experience is not essential due to ongoing training and support, it would be ideal in order to hit the ground running.Responsibilities:
  • Respond to user software or hardware queries via email or phone
  • Escalation procedures, promptly allocating unresolved calls as appropriate
  • Maintaining the log and advising customers of actions taken
  • Gaining sound understanding of specific PC applications and the impact of any failure/problems
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
  • Maintain a strong customer focus at all times
Skills & Experience:
  • Experience in customer service/support
  • Good foundation knowledge of IT, will a desire to develop further
  • Great attention to detail
  • Strong communication skills
  • Team player with a can-do attitude

Elizabeth Michael Associates