Lead Customer Success Architect

CyberArk

  • London
  • Permanent
  • Full-time
  • 16 days ago
Company DescriptionAbout CyberArk:
(NASDAQ: ), is the global leader in . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about , visit our CyberArk or follow us on , or .Job DescriptionWe're seeking a Lead Customer Success Architect to join our Customer Success Architecture team within the Customer Success Strategy & Excellence organization. Our Customer Success Architecture team is the bridge between our Solution Teams and Customer Success Organization, orchestrating the work between both. This is a highly influential, visible, and strategic role. We are looking for someone who is passionate about technology, enjoys collaborating across a diverse set of players, and is skilled at translating technical concepts into visually clear guidelines.Responsibilities
  • Serve as customer ambassadors on each Solution Leadership Team, championing the objectives of the Customer Success organization
  • Develop and own outcomes-based, prescriptive Success Paths, blueprinting how our customer-facing teams can guide our customers to outcomes
  • Advise in the use of Success Paths within critical delivery vehicles, such as CSM Success Plans, Customer Portal, etc.
  • Work with Customer Success and Solution leaders to set CS goals, aligned with organizational strategies and corporate objectives
  • Monitor KPIs, flagging trends, and working with the Business Intelligence team to analyze root causes; then mobilizing targeted actions to mitigate and accelerate
  • Collaborate with Product Management, CS Management, Support, Renewals, and Services teams to align roadmap priorities, resolve escalations, and improve customer outcomes
  • Support strategic initiatives by building structured customer programs that fuel product innovation, deepen customer advocacy, accelerate adoption, and reduce customer churn.
  • Drive customer engagement programs such as customer-facing webinars (Office Hours), and strategic customer meetings.
  • Represent Customer Success in cross-functional initiatives and performance reporting, including C-level presentations and corporate programs.
#LI-CB1Qualifications
  • Bachelor's degree in a relevant field
  • Background in Cybersecurity technologies
  • Experience in pre-Sales, Customer Success, Services, or Support roles
  • Strong analytical skills and ability to interpret customer data
  • Excellent relationship-building and cross-functional collaboration skills.
  • Comfort with presenting to executive leaders, and engaging with top-tier customers
  • Ability to work independently while contributing to a collaborative team environment
  • Strong Project Management skills
Additional InformationWe are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability.CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

CyberArk