Client Account Manager - Fire & Security systemsLocation: MidlandsSalary: Potential earnings in excess of £70,000 with an uncapped commission schemeThe Role of Client Account ManagerIn this role, you will be responsible for ensuring client satisfaction by maintaining high service standards, developing strong working relationships with client representatives, and driving account performance.You will act as the key interface between Trinity and its customers, ensuring all maintenance and project work is delivered to the highest standards, in line with agreed KPIs and service levels. This role plays a vital part in ensuring client retention and identifying opportunities for additional value through improved service and new work streams.Key Responsibilities
Act as the primary contact for key client accounts, ensuring all services meet KPIs and SLAs.
Oversee maintenance, repairs, and project delivery to meet client expectations.
Support bids and tenders, and help transition new contracts into live operations.
Drive profitability, customer retention, and cash collection across assigned accounts.
Identify and pursue new sales opportunities within existing and prospective clients.
What You Need
Strong communication, organisational, and relationship management skills.
Commercial awareness with a results-focused mindset.
Ability to manage multiple priorities and meet deadlines.
Collaborative, with a proactive approach to sharing opportunities across teams.
Familiarity with Fire & Security products, standards, and industry regulations.
What will Trinity give you?At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our commission scheme which rewards you for your talent.The total package would include:
Competitive base salary, plus our account manager commission scheme
23 days holiday which increases with service, plus bank holidays
Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
Pension scheme via Royal London
Company car benefit
Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
Life Assurance
Employee Welfare assistance programme
Equal Opportunities in PracticeWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Security VettingIt is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.INDHPNote to recruitment agencies: Trinity Fire & Security Systems operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Preferred Supplier agencies have access to a Recruitment Portal used to introduce candidates to Trinity Fire & Security Systems. Please do not forward candidate details in response to this advert, or to any Trinity Fire & Security Systems employees. Trinity Fire & Security Systems is not responsible for any fees related to unsolicited CVs.Trinity Fire & Security has been helping businesses to ensure the safety of their people, properties, and business operations for over 25 years.Using our extensive knowledge of fire, life safety and security systems, we will design a tailored solution to meet each client's individual needs. We pride ourselves in offering a full customer aftercare service ranging from traditional maintenance through to ensuring full legislative compliance
