Customer Service Advisor - Luxury

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  • Dagenham, Greater London
  • £28,000-30,000 per year
  • Permanent
  • Full-time
  • 1 month ago
CUSTOMER SERVICE ADVISOR - LUXURYDAGENHAM - HYBRID AFTER PROBATIONUPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURETHE OPPORTUNITY:Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.THE ROLE:
  • Manage and resolve customer service tickets via Gorgias (email, chat, and social)
  • Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
  • Follow up on abandoned carts via email, phone and live chat.
  • Provide thoughtful, helpful guidance to convert interest into purchases.
  • Maintain deep knowledge of our product range to help customers make informed choices.
  • Ensure a warm, friendly and brand-appropriate tone of voice at all times.
  • Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
  • 2+ years in a customer service, customer care, or retail sales role.
  • Ecommerce experience preferred (especially using Shopify and/or Gorgias)
  • Comfortable with soft-selling and nurturing customer relationships (no targets)
  • A team player with a proactive, can-do attitude.
  • Excellent written and verbal communication.
  • Interest in fashion is a bonus.
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