Field Test Coordinator

Samsung

  • Staines, Surrey
  • Permanent
  • Full-time
  • 1 month ago
Position SummaryThe Field Test Coordinator role is part of the Quality Assurance / Customer Experience department and focuses on managing and organising field test schedules between local project managers and the R&D/QA team. Key responsibilities include coordinating project schedules, setting milestones, providing technical support, and tracking progress to ensure timely task completion.Role and ResponsibilitiesSchedule Coordination: Manage field test and project schedules between R&D/QA teams and European project managers.Technical Support: Perform first-line technical analysis of field issues related to network services (e.g., LTE, 5G, VoLTE, IMS). Assist in log collection and preliminary root cause analysis.Issue Resolution: Support issue reproduction and simulation in test environments.Resource Management: Oversee personnel, equipment, and budgets to ensure project success.Stakeholder Communication: Serve as the main point of contact for project stakeholders, providing regular updates on progress, risks, and issues.Documentation: Maintain project documentation, including plans, timelines, reports, and meeting notes.Problem Solving: Assist in resolving issues during project execution and implement solutions swiftly.Skills and QualificationsEducation: Bachelor’s degree or equivalent experience in a related field.Technical Knowledge: Solid understanding of wireless network technologies (LTE, 5G, VoLTE, etc.).Experience: Previous experience in project coordination, management, or administration is required.Tools Proficiency: Experience with log analysis tools (e.g., QXDM, NetMonster, Wireshark) and test automation tools.Communication: Strong interpersonal and communication skills.Organisation: Excellent organizational skills with the ability to manage multiple tasks simultaneously.Employee Benefits:Competitive salary with performance bonus up to 21.5%.Employer pension contributions of 8.5%.25 days paid holiday (increasing to 30 with time served).Life assurance, medical insurance, and income protection.Flexible benefits scheme with £600 annually to spend on benefits.Samsung product discounts, subsidized employee restaurant, and free parking.Location and Hybrid Working:The role is based at Samsung R&D Institute in Staines-upon-Thames, Surrey, UK.Samsung operates a hybrid working policy of 3 days onsite and 2 days remote weekly for most roles.Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.
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