SAP HCM Consultant - UK & Irish Payroll

• Handle day-to-day support tickets for SAP HCM modules (Payroll, PA, OM, TM, ESS, MSS, etc.)
• Investigate and resolve customer-reported issues within defined SLA timelines
• Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions
• Deliver high-quality documentation, analysis, and root-cause resolution
• Support and coordinate minor enhancements and change requests
• Monitor system performance, troubleshoot and escalate complex issues when required
• Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations
• Ensure all support activities are compliant with legal regulations and internal standards
• Assist in knowledge sharing and mentoring junior consultants within the AMS team
• Participate in incident reviews and provide input to continuous service improvement initiatives

• Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (payroll, PA, TM, ESS, MSS, T&E, OM etc.)
• The role requires good SAP HXM / HCM product knowledge, the ability to act independently in many complex situations, guide others and improve and influence work processes to ensure a seamless service.
• Previous experience working in a client support environment, handling high volume tickets with a focus on customer SLA's.
• The candidate needs to have a strong understanding of operational payroll/HR processes and their underpinning legislative requirements.
• Any experience of SuccessFactors is a benefit.
• Managing client relationships, ensuring that sponsors and all stakeholders (internal and external) are kept informed on progress, with appropriate escalations for decisions and resolutions
• Ability to identify potential issues, raising these to the appropriate channels (AMS and Compliance Manager, Operations Manager, Head of Operations) and providing possible solutions and approaches for resolution
• Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team
• Excellent verbal and written English language skills, including ability to communicate complex concepts to a varied audience
• Commercial awareness of client arrangements and focus on ensuring that work is delivered within these constraints
• Competent in the use of MS Office

• Customer and Employee Referral schemes
• Occupational sick pay (8 weeks)
• Occupational maternity leave package (12 weeks)
• Life assurance (3x basic salary)
• Employer pensions contributions of 5%
• Bonus scheme with accelerators
• Private Medical Insurance (with option to add dependents)
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
• Financial rewards for long service and achievements
• Free eye tests
• Monthly ZALOTTO! (£100 cash prize draw)

• Work-life balance and flexibility ethos
• Strong leadership with an open-door policy
• Non-hierarchical approach to people management
• Company social and team bonding events
• Annual Leave Purchase scheme
• Additional leave for Long Service (+1d holiday from start of 5th year of service)
• Sabbatical
• Corporate branded merchandise
• Employee recognition program
• Zalaris mentorship program
• Mental health support
• Employee Assistance Programme (“Zealth”)
• Paid time off for community volunteering ("The Good Zeed")
• Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)

Zalaris