Information Officer

NHS

  • Bristol Area
  • £24,937-26,598 per year
  • Contract
  • Full-time
  • 7 hours ago
The Information Services team play an important role in making transplants happen, the team are responsible for managing and maintaining the transplant waiting lists for every organ throughout the UK. In addition to this, Information Services ensure that every single piece of information about an organ donation is recorded. Information Services also plays a key role in the running of UK Living Kidney Sharing Scheme (UKLKSS) which is now one of the most successful schemes in Europe. We ensure that patient safety is at the forefront by providing administrative and logistical support to the transplant community whilst fulfilling our statuary obligations. A large part of the role is about developing and maintaining excellent working relationships with clinical colleagues across the UK to ensure that patients are registered correctly, and that the required information has been received.Main duties of the jobInformation is at the heart of our business. Having the right information in the right hands at the right time enables transplants to happen and saves and improves lives. Providing the wrong information, or not having the information available when it is needed, can have catastrophic consequences. You will be responsible for:
  • Developing and maintaining excellent working relationships with transplant centre staff using telephone and email.
  • Supporting transplant centre staff to return information in a timely manner.
  • Using reports to identify transplant centres that are not meeting their targets for information returns and collaborating with those centres to come up with practicable solutions to improve performance.
  • Ensuring that high volumes of information are traced, gathered, validated for accuracy, processed and made available to the UK Transplant Registry.
  • The post is responsible for ensuring that recipients are safely registered for transplant on the UK Transplant Registry.
  • Suggesting changes to procedures and practice to remove waste and improve the quality and timeliness of the information returned.
About usIt takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.DetailsDate posted03 September 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a yearContractFixed termDuration12 monthsWorking patternFull-timeReference number007324Job locationsNHSBT - BristolFiltonBristolUnited KingdomBS34 7QHJob descriptionJob responsibilitiesWhat we offer:NHSBT promotes flexible working opportunities where the role will allow.27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions ‎We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. Job descriptionJob responsibilitiesWhat we offer:NHSBT promotes flexible working opportunities where the role will allow.27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions ‎We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.Person SpecificationQualificationsEssential
  • Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent systems.
ExperienceEssential
  • GCSE grade C or above in English and Maths, equivalent qualification or evidence of equivalent literacy and numeracy skills.
  • IT certificate, for example European Computer Driving Licence (ECDL) part I & II or ITQ2, or CLAIT II, or RSA III text or word processing or demonstrable workplace experience.
  • Demonstrates commitment to own continuous learning and development.
Person SpecificationQualificationsEssential
  • Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent systems.
ExperienceEssential
  • GCSE grade C or above in English and Maths, equivalent qualification or evidence of equivalent literacy and numeracy skills.
  • IT certificate, for example European Computer Driving Licence (ECDL) part I & II or ITQ2, or CLAIT II, or RSA III text or word processing or demonstrable workplace experience.
  • Demonstrates commitment to own continuous learning and development.

NHS