Service Manager
- Southampton
- £55,000-65,000 per year
- Permanent
- Full-time
- Basic Salary From £55,000 + KPI Bonus
- Commercial Vehicle Main Dealer
- Monday to Friday 08:00 to 18:00 (1/2 hour unpaid lunch)
- Every 3rd Saturday 08:00 to 12:00
- Competitive Basic Salary - From £55,000 depending on experience
- KPI Bonus Scheme - OTE £65,000 +
- A supportive, family-run environment
- Career advancement opportunities within a growing group
- Seasonal gifts and recognition for your hard work
- Oversee the operation of the service department, including assisting or covering workshop control during holidays/absence
- Cultivate a successful business sales culture focused on customer service excellence, customer retention, and new business for both workshop and parts
- Achieve high KPI standards, including MOT pass rates, 24hr breakdown results, Rex CSS reports, and maintaining dealer standards and audits
- Fully integrate into systems and processes, covering job card creation, customer updates, retail costing, workshop control, and parts processes
- Manage day-to-day workshop activities to ensure productivity, stock control, and quality performance measures are met
- Increase efficiency, effectiveness, and profitability by engaging the team's productivity and financial targets
- Ensure robust, standardized policies are adhered to by all staff
- Identify and implement training needs for all staff, including recruitment
- Proven experience in an Automotive Management or Workshop Controller role
- Ability to work calmly under pressure and effectively manage the workshop
- Strong management and leadership skills
- Diligence and accuracy in all tasks
- Computer literacy, including Microsoft Office
- Proactive, positive attitude with a dynamic personality
- A passion for contributing to ongoing success