Scheduler/ Helpdesk team member

ISS Facility Services

  • Staffordshire
  • Contract
  • Full-time
  • 6 days ago
ISSScheduler/ Helpdesk team memberLocation: Stoke on TrentHours of work: 45Contract Type: Fixed Term ContractThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.At ISS, we are looking for a Scheduling/System Administrator to join our on-account Helpdesk team. This role is offered on a fixed-term contract through to March 2026.Job DescriptionIn this role, you will be responsible for managing system data and supporting both customer-facing and operational teams.You will schedule planned and ad-hoc rosters, ensure trained officers are deployed, and manage any shortfalls or understaffing.In addition, you will support the vetting administration team with processing new and existing staff as required.This is a fantastic opportunity for someone with strong organisational and administrative skills who thrives in a fast-paced environment and enjoys ensuring smooth day-to-day operations.Key Responsibilities
  • Own the data, configuration, and reliable operation of the WFM system
  • Ensure 100% of shifts are pre-planned, rostered, and updated accurately
  • Troubleshoot scheduling and pay errors at Level 1, documenting resolutions and assessing impacts
  • Perform regular schedule checks and implement updates to support data protection, disaster recovery, and failover procedures
  • Lead scheduling and officer support efforts, ensuring accurate officer data and minimal disruption to schedules
  • Manage capacity planning, scheduling accuracy, and database integrity while meeting ad-hoc requirements
  • Act as liaison between Helpdesk, operational management, and clients to support smooth communication and service delivery
Professional and Personal Competencies/Qualifications
  • Strong system administration and workforce management scheduling knowledge
  • Proven experience in implementing and managing rosters
  • Sound understanding of BS7858 and BS7499 standards
  • Ability to troubleshoot scheduling issues and resolve errors efficiently
  • Knowledge of Microsoft systems or other relevant network fields (desirable)
  • Strong attention to detail with proven accuracy in data and reporting
  • Effective communicator with experience liaising between operations, helpdesk, and clients
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here -grammarly-desktop-integration data-grammarly-shadow-root="true"/grammarly-desktop-integration

ISS Facility Services