CUSTOMER SERVICE ADVISOR – Stockport

Bennett Staff

  • Stockport, Greater Manchester
  • £24,500 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Our expanding Stockport client are seeking a Customer Service Advisor to join their growing team in the Insurance sector.Some duties will include:
  • Handling inbound customer calls
  • Answering queries via website, email and telephone regarding existing and new policies
  • Helping guide customers with claims and other insurance related queries
  • Advising on renewing policies
  • Assisting with any policy amendments needed
  • Dealing with and resolving any issues and raising to senior staff if required
  • Accurately maintain records, logging all activities
Successful candidate will have Customer Service experience and will be proud of delivering an outstanding service. You will enjoy rapport building with customers and be able to show empathy when dealing with issues in a professional manner. You will need excellent IT skills to navigate our clients in-house systems, and be expert in all Microsoft applications including Outlook. You will have an excellent standard of written and verbal communication.What else you need to know:
  • Experience in the Insurance sector is not essential for this role, and training will be given to a candidate with the enthusiasm to learn.
  • Hours are Monday to Friday 9am - 5pm - optional weekend work may be available.
  • 20 days holidays plus 8 stats, rising one each year, capped at 25.
  • £24,500 pa
Bennett Staff has been successfully placing candidates since 1958 and acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Office, Warehousing, Manufacturing, Logistics, Industrial and all categories of Catering staff.Follow us on LinkedIn, Facebook, and Twitter.We aim to respond to all successful applications within 7 days. If you haven't been contacted within this time, your application will have been unsuccessful, and your details will not be held. We apologize that we are unable to contact everyone in person and thank you for your interest

Bennett Staff