Reception Manager - Bournemouth (JPRM)
- Bournemouth
- £38,000 per year
- Permanent
- Full-time
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
- To oversee guest services and daily operation across main campus.
- You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.
- The Reception Manager main responsibilities is to drive and lead the team to create unique guest experiences and provide customer service at Bournemouth Main campus and our other prestigious site.
- Rota management, ensuring all team members are completing their hours accordingly.
- Liaising and partnering with the client to implement new ideas, take on feedback and continue to elevate the guest experience.
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Outstanding customer service skills.
- Superior verbal and written communication skills.
- Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
- You are an up-beat individual with integrity and a can-do attitude.
- You are passionate about delivering brilliant service and take responsibility for your contribution to the team.
- Ideally have previous experience in similar reception management position.