Reception Supervisor

NHS

  • Bournemouth
  • £14.20 per hour
  • Permanent
  • Full-time
  • 7 days ago
An exciting opportunity has arisen to join a dynamic and forward-thinking practice that promotes a culture of staff development and excellent patient care to our diverse community. We welcome applicants from a primary or secondary care setting that has experience in supervising a team to support the managers and doctors with the day to day Operation of a 27,000 patient practice.Main duties of the jobResponsible for the day-to-day supervision of all reception staff and associated functions across 2 sites, including the repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the practice Operations Manager as necessary. To assist in improving communication between Doctors/Management/Staff in order for everyone to be better equipped to understand and achieve organizational goals.About usReception duties:Deal with all telephone requests/queries in the appropriate way.Opening/locking up of practice premises and managing security in line with practice protocols.Accepting requests for repeat prescriptions.Registering new patients who join the practice.Filing results and any other relevant documents in patients' notes and refiling notes after use.Charging patients, the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book.Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team members which includes being able to take a willing and flexible approach in terms of Rota cover.Responsibility for organising cover for holidays, sickness and compassionate leave.Training and Development of reception team.Assisting the Operations Manager with induction of new team members.Effective management and record keeping of prescription reports and logs/compliance.Attend team meetings assisting with minutes.Management to ensure completion of compliance housekeeping logs.To canvas items for the agenda for discussion at Team Meetings.Ensure all reception/Admin staff members are compliant with mandatory trainingProvide coaching and training for all reception staff.Conduct Probationary reviews and assist with appraisals.DetailsDate posted28 August 2025Pay schemeOtherSalary£14.20 an hourContractPermanentWorking patternFull-time, Flexible workingReference numberA3198-25-0015Job locationsBeechwood AvenueBournemouthDorsetBH5 1LXHoldenhurst Medical Centre199 Holdenhurst RoadBournemouthDorsetBH8 8DEJob descriptionJob responsibilitiesSee full job description attached.Reception duties:Answer the telephone within 5 rings in a pleasant and courteous manner at all timesDeal with all telephone requests/queries in the appropriate way.Opening/locking up of practice premises and managing security in line with practice protocols.Accepting requests for repeat prescriptions, checking the prescription box for repeat prescription requestsRegistering new patients who join the practice.Photocopying insurance medicals and reports, scanning and coding as appropriate.Filing results and any other relevant documents in patients' notes and refiling notes after useCharging patients, the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book.Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team members which includes being able to take a willing and flexible approach in terms of Rota cover.Responsibility for organising cover for holidays, sickness and compassionate leaveTraining and Development of reception team.Assisting the Operations Manager with induction of new team members.Effective management and record keeping of prescription reports and logs/compliance.Attend team meetings assisting with minutes.Management to ensure completion of compliance housekeeping logs.To canvas items for the agenda for discussion at Team Meetings.Ensure all reception/Admin staff members are compliant with mandatory trainingProvide coaching and training for all reception staff.Conduct Probationary reviews and assist with appraisals. Job descriptionJob responsibilitiesSee full job description attached.Reception duties:Answer the telephone within 5 rings in a pleasant and courteous manner at all timesDeal with all telephone requests/queries in the appropriate way.Opening/locking up of practice premises and managing security in line with practice protocols.Accepting requests for repeat prescriptions, checking the prescription box for repeat prescription requestsRegistering new patients who join the practice.Photocopying insurance medicals and reports, scanning and coding as appropriate.Filing results and any other relevant documents in patients' notes and refiling notes after useCharging patients, the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book.Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team members which includes being able to take a willing and flexible approach in terms of Rota cover.Responsibility for organising cover for holidays, sickness and compassionate leaveTraining and Development of reception team.Assisting the Operations Manager with induction of new team members.Effective management and record keeping of prescription reports and logs/compliance.Attend team meetings assisting with minutes.Management to ensure completion of compliance housekeeping logs.To canvas items for the agenda for discussion at Team Meetings.Ensure all reception/Admin staff members are compliant with mandatory trainingProvide coaching and training for all reception staff.Conduct Probationary reviews and assist with appraisals.Person SpecificationQualificationsDesirable
  • GCSEs at grade C or equivalent (or 4-9), including English and Maths.
  • Training in administration/clerical duties at NVQ level or above.
ExperienceEssential
  • Experience of working in a medical or primary care setting.
  • Experience in supervising/managing staff.
  • Supporting, training or coaching experience.
  • Dealing with external organisations at all levels e.g. solicitors, NHS organisations (CCG, PCN and others), DVLA and other private or public bodies.
  • General office skills, photocopier, scanning, shredding.
  • Awareness of Data Protection Act and need for confidentiality of Information.
  • Attention to detail, able to work accurately, identifying errors quickly and easily.
  • Excellent understanding of data protection and confidentiality issues.
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to
  • adjust communication style.
Desirable
  • Experience with medical coding systems (e.g. Read)
  • An Understanding or experience using/updating QOF in primary care.
  • Computer literate with an ability to use the required GP clinical systems.
Person SpecificationQualificationsDesirable
  • GCSEs at grade C or equivalent (or 4-9), including English and Maths.
  • Training in administration/clerical duties at NVQ level or above.
ExperienceEssential
  • Experience of working in a medical or primary care setting.
  • Experience in supervising/managing staff.
  • Supporting, training or coaching experience.
  • Dealing with external organisations at all levels e.g. solicitors, NHS organisations (CCG, PCN and others), DVLA and other private or public bodies.
  • General office skills, photocopier, scanning, shredding.
  • Awareness of Data Protection Act and need for confidentiality of Information.
  • Attention to detail, able to work accurately, identifying errors quickly and easily.
  • Excellent understanding of data protection and confidentiality issues.
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to
  • adjust communication style.
Desirable
  • Experience with medical coding systems (e.g. Read)
  • An Understanding or experience using/updating QOF in primary care.
  • Computer literate with an ability to use the required GP clinical systems.

NHS