Customer Service Manager

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

• Competitive salary of £40,,000 to £45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

Michael Page