Account Manager
- Milton Keynes
- £40,000 per year
- Permanent
- Full-time
Milton Keynes (Hybrid Working)
£40,000 + OTESphere Digital Recruitment are working with a global SaaS leader who continue to expand their customer success and account management function in the UK. They are looking for an Account Management Executive to take ownership of a portfolio of medium-sized business accounts, ensuring long-term growth, renewals, and customer satisfaction.You'll be responsible for building trusted relationships across multiple stakeholders, driving adoption of the platform, and uncovering up-sell and cross-sell opportunities to maximise account value. This role offers the chance to join a market leader in cloud-based technology, where customer success and value are at the core.The RoleOwn and manage a portfolio of SMB/mid-market customer accountsDrive renewals, upgrades, and cross-sell opportunities to achieve growth targetsBuild strong, trusted relationships with decision-makers and influencers across client organisationsCreate and execute tailored account plans with support from internal teamsIdentify risks to renewal or adoption and mitigate effectivelyCollaborate with customer implementation partners to ensure satisfaction and long-term valueStrengthen relationships through regular client engagement and face-to-face meetingsForecast and track account performance, including renewal pipeline and upgradesYou3-5 years' experience in SaaS/software, with 2+ years in Account Management (SMB or mid-market focus)Track record of growing business within existing accounts and exceeding quotaExperience with SaaS applications such as CRM, ERP, HRMS or similar preferredStrong consultative skills, able to position solutions and demonstrate valueExcellent presentation, communication, and interpersonal skillsComfortable working in a hybrid/remote setup and open to domestic travel for client meetingsConfident using CRM tools for account planning and reportingWhy Apply?Join a global SaaS leader in a customer-first environmentPermanent contract with 25 days' annual leave and pension contributionsMacbook and WFH setup provided (screens included)Supportive, entrepreneurial culture with clear career progression into senior/leadership rolesA vibrant international environment with ongoing professional developmentSphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.