
Property Services Administrator
- Newtownabbey, Co Antrim
- £26,000-30,000 per year
- Permanent
- Full-time
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are meet, or extension requested were required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets.
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/ coordinating / planning
- Experience operating within a face paced social housing, property or construction industry with a focus toward
- housing maintenance
- A Degree / HND in a related discipline