Senior Salesforce Administrator

• Serve as the primary liaison between business stakeholders and external Salesforce support teams to define, document, and prioritize requirements based on business value, urgency, and resource availability.
• Manage and prioritize the Salesforce product roadmap, ensuring alignment with company goals and cross-functional initiatives.
• Own the end-to-end user support process, including triaging support tickets, troubleshooting issues, and identifying root causes.
• Design and implement Salesforce configuration changes including, but not limited to: Flows, Process Builder, validation rules, assignment rules, approval processes, fields, record types, layouts, dynamic pages, custom settings, and Lightning apps.
• Lead user training and adoption efforts, creating training materials and onboarding new users.
• Maintain data quality through audits, deduplication, import processes, and governance rules.
• Manage sandbox environments and oversee testing processes for new functionality or integrations.
• Monitor system performance and proactively address issues or risks across Salesforce and its integrations (HubSpot, TalkDesk, ZoomPhone, Slack, Conga).
• Maintain documentation including a “living” data dictionary, change logs, and system diagrams.
• Partner with functional leaders to communicate system updates, enhancements, and best practices.
• Stay up to date on Salesforce releases and ensure the platform evolves with the business through proactive maintenance (e.g., Health Check, Optimizer, Release Updates, Security Reviews).
• Support ad-hoc reporting and dashboard requests

• Bachelor’s degree in computer science, information systems, or a related field preferred.
• 5+ years of hands-on Salesforce Administration experience, including Sales Cloud and Service Cloud.
• Experience supporting or administering Salesforce CPQ (required).
• Salesforce Administrator Certification (required); additional certifications a plus.
• Proven ability to serve as a business analyst—gathering requirements, prioritizing work, and translating business needs into technical specifications.
• Strong understanding of data structures, data governance, and reporting best practices.
• Excellent problem-solving skills and the ability to work independently with minimal direction.
• Comfortable interacting with stakeholders across levels—from end users to executives.
• Strong organizational and time-management skills; able to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Hands-on, customer-first mentality with flexibility and a strong work ethic.

Grace Hill