Senior Assistant Technical Officer
- London
- £33,094-36,195 per year
- Permanent
- Part-time
- To be solely responsible for the completion, maintenance and management of the GOSH entry to the national ESP database. To be the first point of contact and handle internal and external queries relating to this including liaison with other Trusts who require or share care. To lead training for the database.
- To enter patient data relating to ward referral activity onto PIMS. To coordinate patient attendance with the ward and any special arrangements such as isolation. To book isolation if required. To ensure appropriate staffing, specialists and equipment available for appointments
- To book and reschedule follow-up appointments for patients as requested by the clinical team and investigations as required following clinics relating to the team
- To support clinic and admission planning, including clinic prep, arranging tests and investigations as directed by the clinical team
- To book and reschedule follow-up appointments and meeting for staff
- To support planning and opportunities for service improvement
- Interpret and accurately input complex information and data
- Liaise effectively with other hospital departments to ensure good working relationships and effective running of specialty services
- Use problem solving skills to provide excellent customer service for own team, staff and patients
- Our Always values
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or previous experience in a similar role
- Demonstrate evidence of commitment to professional development
- Experience of working in a Paediatric Audiology or Cochlear Implant department
- Audiology training course / qualification
- Previous experience of administration and / or customer service
- Previous administrative experience in a similar setting
- High quality customer service skills
- Knowledge of Managing Electronic Patient Records (EPIC)
- Experience of patient contact
- Previous experience in a clinical medical setting
- To have read and understood basics of Caldicott principles:
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Able to supervise and support development of junior staff
- Our Always values
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or previous experience in a similar role
- Demonstrate evidence of commitment to professional development
- Experience of working in a Paediatric Audiology or Cochlear Implant department
- Audiology training course / qualification
- Previous experience of administration and / or customer service
- Previous administrative experience in a similar setting
- High quality customer service skills
- Knowledge of Managing Electronic Patient Records (EPIC)
- Experience of patient contact
- Previous experience in a clinical medical setting
- To have read and understood basics of Caldicott principles:
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Able to supervise and support development of junior staff