OSS BSS Business Analyst / Long Term Contract/ UK
International Business Solutions Consult
- Milton Keynes
- Permanent
- Full-time
- Title: OSS BSS Business Analyst
- Location: Milton Keynes
- Duration: 6 Months Rolling Contract (Permanent Consultants will be considered)
- Must have experience in: OSS/ BSS/ eTom - TMF / ITIL
- Engage with stakeholders and relevant subject matter experts to identify, collate and understand the detailed business requirements behind an identified business problem or opportunity
- Analyse and document current processes, workflows and information exchanges to identify opportunities to improve efficiency and/or effectiveness of service
- Analyse and interpret the impact new requirements will have on business operations and design and document the new business processes needed
- Contribute to the development of business change plans and benefits profiles
- Contribute to the production of high-level project plans and identify, assess and escalate project risks and issues as appropriate
- Create and maintain the library of functional documentation related to key processes and the services they enable
- Thorough and up to date understanding of analysis approaches, tools and techniques commonly applied in the consulting field
- Strong stakeholder management
- Strong analytical thinker
- Ability to work on multiple projects concurrently
- Strong verbal and written communication skills
- Business process and data modelling experience
- Strong experience in Telecommunications Process Frameworks (TMF eTOM) and IT Process Frameworks (ITIL)
- Good understanding of OSS-BSS solutions and processes
- Experience of IBM SCCD, BPM, Lotus Websphere, COGNOS, Blueworks.
- ISEB Diploma in Business Analysis