Customer Service Advisor Stoke-on-Trent

Gap Personnel

  • Stoke-on-Trent
  • £12.21 per hour
  • Permanent
  • Full-time
  • 19 days ago
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer Advisor for a company based in Stoke-on-Trent, ST5 area.The position is ongoing with a possibility a permanent contract for suitable candidates.We are offering excellent opportunities to work within the Customer Service department for a medical company based in Leicester.Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.The purpose of the role is to:To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely.Duties will include:
  • Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.
  • Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
  • To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.
  • To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them.
  • To arrange collections of stock delivered where a prescription will not be issued.
  • To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.
  • To stop orders being delivered if surgery raises concerns that a prescription will not be issued.
  • To raise credits for orders where a prescription will not be issued, and a collection is not possible.
  • To contact patients if the GP is querying the order raised and they need further clarification.
  • To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.
  • To be able to redeem when an NHS smartcard is available for them.
The hours of work:· 9.00am to 5.00pm Monday-FridayBenefits of working for us:· Weekly pay· 28 days accrued holidays for the year· Immediate starts· Temp to Perm roles available· Investment in training and development· Progression opportunities within the business· Pension contributionsThe rate of pay is:· Starting salary of £12.21 phInterested candidates can send their CV toGap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the jobWhilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the futureBy applying for the above position and providing your personal data to us you understand that your data will be processed in line with our

Gap Personnel