Repairs & Voids Manager

Cherry Pick People

  • London
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
London (Hybrid: 3 days office / 2 days remote)Are you a hands-on Repairs & Voids Manager who thrives on fixing processes, improving service delivery, and making rented homes better, faster, and more efficient?At Cherry Pick People, we're excited to be exclusively partnering with Bricklane - a high-growth, mission-led residential investment platform recognised as a Sunday Times Best Company to Work For in 2023.
Bricklane are reshaping how rental homes are owned, maintained, and improved in the UK. With a national portfolio and a modern, tech-enabled approach, they're scaling quickly and they need a proactive, delivery-focused Repairs & Voids Manager to help lead the charge.What you'll be doing as Repairs & Voids Manager:As the new Repairs & Voids Manager, you'll take full ownership of voids turnaround and responsive maintenance across Bricklane's growing portfolio.
  • Manage the full repairs, maintenance and voids lifecycle, including void property handovers
  • Oversee and improve contractor delivery through a new retainer model
  • Track KPIs and performance metrics, escalating and resolving issues where needed
  • Lead voids turnaround improvements and reduce cost/downtime
  • Collaborate across Capital Programmes, Lettings, and Asset Management teams
  • Input into tech and platform improvements
You'll play a pivotal role in how Bricklane maintains its homes and you'll be given autonomy and support to do it right.What we're looking for in a Repairs & Voids Manager:
  • Extensive experience in a Repairs & Voids Manager or similar role
  • Strong track record of improving void turnaround and contractor performance
  • Comfortable leading across repairs workflows, from reactivity to compliance
  • Confident analysing cost, value, and supplier delivery
  • Continuous improvement mindset, with a track record of identifying inefficiencies in repairs or voids processes and delivering practical, scalable solutions
Why join Bricklane?
  • Sunday Times Best Company to Work For 2023
  • Private equity backed with a mission to raise the standard of UK rental homes
  • Collaborative team where you can make a real impact
  • Real ownership: build something from the ground up and see the results
  • Join a company that cares deeply for their team (as evidenced by some of the benefits below…)
BENEFITS:
  • Life Assurance at 4x annual salary
  • Denplan – claim back on dentist expenses
  • Private medical insurance with Vitality – including perks such as gym discounts, free coffees, Apple watches etc
  • Share options scheme
  • Enhanced parental leave – 16 weeks maternity & 6 weeks paternity plus: neonatal, adoption & surrogacy leave, fertility leave
EyeMed vouchers for regular eye tests and money off your glasses
Buying Additional Holiday – purchase up to 5 days of holiday per yearPERKS:
  • Referral bonus scheme – get rewarded for recommending people who are perfect for Bricklane
  • Hybrid working – the best of both worlds
  • Mental health support with Spill
  • Team and company-wide socials – monthly team-wide socials & quarterly team socials.
  • LOFT discount to help furnish your own homes
  • Work from abroad – up to 3 weeks
  • Period & menopause support – not a perk, its a non-negotiable support for you here at Bricklane. But we want to make sure we normalise the conversation and make everyone feel comfortable which is why we're referencing it here
  • 2 x Volunteering Days each year to support a cause close to your heart
  • Flexible bank holidays – to support however you celebrate
GROWTH & DEVELOPMENT
  • £1,500 per year to spend on your L&D
  • Transparent compensation philosophy
If you’re a Repairs & Voids Manager ready to take ownership, drive real results, and help shape the future of rented housing we'd love to hear from you.Tas Ravenscroft
Head of PropTechEmail:
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Cherry Pick People