E-commerce Service Advisor

ACS Staffing Solutions

  • Northampton
  • Permanent
  • Full-time
  • 1 month ago
Job DescriptionE-commerce Service AdvisorNorthamptonUp to £26,000 DOEMonday - Friday 8:30-16:30An established luxury brand is seeking a proactive and customer-focused E-commerce Assistant to join its expanding online team. This would suit individuals passionate about delivering exceptional service through both email and phone communication.The ideal candidate will have strong interpersonal skills, a keen interest in fashion and a genuine enthusiasm for building lasting customer relationships.Key Responsibilities:
  • Support the day-to-day running of the e-commerce department, including managing stock, processing orders, responding to enquiries, and coordinating deliveries and returns.
  • Provide personalised and timely responses to customer enquiries via phone and email, taking full ownership of each interaction.
  • Resolve complaints effectively, balancing customer satisfaction with adherence to company policies.
  • Gain insight into the production process to offer informed product guidance to customers.
  • Develop a thorough understanding of the brand's products, values, and customer service standards.
  • Promote other services such as in-store retail or special orders where appropriate.
  • Monitor and report on feedback, returns, and customer trends.
  • Ensure compliance with data protection regulations (e.g., GDPR).
The Ideal Candidate:
  • Excellent written and verbal communication skills.
  • A customer-first mindset with the ability to build rapport remotely.
  • Prior experience in customer service, particularly via email or phone.
  • Interest in retail and fashion desirable.
  • Positive, adaptable, and enthusiastic.
  • Team-oriented and comfortable working in a close-knit environment.
  • Process-driven with strong attention to detail.

ACS Staffing Solutions