Parts Specialist
- Hounslow, Greater London
- Permanent
- Full-time
- Book & manage parts in and out;
- Deal with customer queries and orders, interpreting customer requirements and giving advice on any additional requirements or prices;
- Work alongside the customer service team, identify and analyse customer's pain points and latest demands;
- Interpret customer's needs for the parts team guiding purchasing and manufacturing with local suppliers in UK and Europe;
- Sourcing of parts in a timely and efficient manner;
- Dealing with orders- raising purchase orders and maintaining procurement records.
- Providing central support helping to satisfy all procurement-related queries;
- Summaries monthly sales figure and make purchasing planning of parts;
- Ensure that all customer complaints are dealt with quickly and effectively;
- Source suitable alternatives from local suppliers if needed;
- Accounts and payment checking with customers by working closely with the finance team
- 2-3 year experience of working within a parts department or as a procurement specialist or in a similar position (purchasing, order processing, procurement);
- Experience of dealing with customers and handling complaints;
- Previous vehicle parts stock control experience;
- Good telephone answering/interpersonal skills;
- Ability to work under pressure, prioritise duties and motivate others;
- Excellent knowledge of Microsoft office, understanding of SAP and WMS (warehouse management system) is a plus;
- Chinese speaking is beneficial.
- Has right-to-work in the UK.
- Performance and experience-based competitive remuneration;
- Scottish Widow workplace pension;
- 25 days paid holidays + public holidays;
- On-site free parking;
- Commute allowance;
- Department & company-wide teambuilding events;
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.