Customer Service Coordinator
- Bedford, Bedfordshire
- £20,000-25,000 per year
- Permanent
- Full-time
We’re looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you’ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You’ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.Key Responsibilities:
- Act as the primary contact for customer enquiries, liaising with internal departments as needed.
- Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
- Provide timely updates on order status and resolve customer queries efficiently.
- Participate in monthly forecasting review meetings and maintain forecast accuracy.
- Create internal purchase orders for finished goods and coordinate drop shipments.
- Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
- Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
- Maintain a safe working environment and comply with all HSE policies and procedures.
- Strong working knowledge of Microsoft Office, especially Excel.
- Excellent communication skills—both written and verbal.
- High attention to detail and strong organisational skills.
- Proven experience in a customer service or internal sales role.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach.
- Experience using SAP.
- Familiarity with international sales and freight processes.
- Ability to analyse data and generate reports.
- GCSEs (or equivalent) in Maths and English (Grade 4+/A–C) required.
- College degree or equivalent work experience preferred.