About the Role:We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.Responsibilities:· Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.· AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.· Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.· CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.· Problem Solving: Troubleshoot and resolve technical issues.· Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.RequirementsQualifications:· Basic understanding of cloud computing and contact center concepts.· Exposure to AWS services and architecture.· Strong problem-solving and analytical skills.· Attention to detail and ability to follow instructions.· Good communication and teamwork skills.Preferred Qualifications:· Experience with scripting languages (Python, JavaScript).· Experience with performance and load testing of Managed services
