Service Desk Analyst | Amazon Connect
- Telford, Shropshire Glasgow
- £250-300 per day
- Permanent
- Full-time
- Perform initial diagnostics for issues such as agent login failures, call routing errors, and device connectivity.
- Escalate unresolved issues to L2 or L3 support teams with complete documentation.
- Provide timely updates to users and maintain communication throughout the incident lifecycle.
- Participate in go-live support and early life support activities.Job Requirements:
- Deep expertise in Amazon Connect, AWS architecture, and enterprise telephony.
- Strong understanding of voice network infrastructure and SIP routing.
- Experience with high-availability and disaster recovery planning.
- Ability to lead technical teams and coordinate with external vendors.
- Proficiency in infrastructure-as-code tools and CI/CD pipelines.Accessibility Statement:Read and apply for this role in the way that works for you by using our Recite Me assistive technology tool. Click the circle at the bottom right side of the screen and select your preferences.We make an active choice to be inclusive towards everyone every day.? Please let us know if you require any accessibility adjustments through the application or interview process.Our Commitment to Diversity, Equity, and Inclusion:Signify's mission is to empower every person, regardless of their background or?circumstances, with an equitable chance to achieve the careers?they deserve. Building a diverse future, one placement at a?time.