Graduate Customer Service Coordinator
- Northamptonshire
- £28,000 per year
- Permanent
- Full-time
- Responsible for initial technical enquiries from customers - proactively roll out an end-to-end approach to customers' needs and identify value added solutions as a result of this.
- Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling
- Preparation of offers and estimates for current and potential customers following the instructions of the Sales Representative and/or the commercial function (pricer).
- Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner
- Stock management
- Act as main liaison for allocated client accounts
- Ensure customers are kept informed of anything relevant (e.g. delivery problems)
- Assist as required in preparation of tenders and account information
- Train in management of client accounts allocated elsewhere to act as holiday/sickness cover as required
- Assist as and when required with customer visits
- When appropriate to work with customers in development of systems
- To build relationships with customers and add value to the service provided, by understanding and anticipating the customers' needs
- To act as a representative of the company, portraying and promoting an image of professionalism. Attend meetings, together with Sales Representative they work with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
- Track the development of their customer projects with the technical office.
- Maintaining the company Management System (GPT, SSS, SAP, etc) with the most up to date information concerning our customers.
- To attend ad hoc meetings with customers in coordination with Customer Service Manager or Sales Rep. assigned.
- To proactively launch the purchase of merchandise.
- To secure a proper tracking of the origination costs (Purchase Order from customer)
- Comply with communication and reporting procedures
- External and Internal claims related to invoicing, pricing, overs & under and admin errors.
- To actively participate in their own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.
- Degree educated
- Committed to continuous professional development
- Confident communicator with the ability to develop good working with relationships with clients and colleagues
- Previous experience in a customer focused/sales or commercial environment would be beneficial
- Able to communicate effectively both verbally and written
- A flexible and adaptable attitude
- Able to organise and prioritise work load in order to meet tight deadlines.
- PC Literate with working knowledge of Microsoft Office
- Knowledge of SAP would be advantageous
- 33 days paid holiday including bank holidays
- Company pension scheme
- Life Assurance, Company bonus scheme
- Help towards further qualifications after successful probationary period.