Service Scheduler/Coordinator

• Coordinating and scheduling service visits and engineer call-outs to ensure efficient delivery of support and maintenance
• Develop and maintain strong working relationships with Engineers and internal colleagues to ensure all service calls are actioned efficiently and within required timescales.
• Collaborate closely with the Service Manager to consistently meet and exceed customer expectations.
• Communicate effectively with key clients via telephone to strengthen both internal and external working relationships.
• Prepare and process monthly maintenance schedules.
• Set up new maintenance jobs and contracts for newly acquired sites.
• Accurately enter and manage data within the CRM system.
• Raise supplier purchase orders as required.
• Answer and manage incoming telephone calls in a professional and timely manner.
• Ensure all customer queries are resolved promptly and effectively.
• Generate and distribute weekly reports on customer accounts.
• Prepare Risk Assessments, Method Statements (RAMS), and permits as needed for site access.
• Monitor and update customer portals to maintain real-time service visibility; send completion documentation to clients as required.
• Review and manage stock requirements for Engineers in relation to scheduled jobs.
• Perform general administrative tasks to support day-to-day operations.

• A minimum of 2 years' experience in a Scheduling, Planning, or Coordination role, ideally within a field-based service environment.
• Prior experience scheduling field-based personnel (e.g., engineers) is highly desirable; however, candidates from similar operational or service-led industries will also be considered.
• Proficient in the use of internal and third-party systems/databases, with the ability to quickly adapt to new platforms.
• Demonstrates a proactive approach to managing workload and addressing scheduling challenges.
• Clear and confident communicator with a professional telephone manner, capable of engaging effectively with both colleagues and customers.
• Possesses sound literacy and numeracy skills, with attention to detail in written and data-related tasks.
• Strong working knowledge of Microsoft Excel and Outlook, with the ability to navigate and utilise tools efficiently.
• Displays a confident and professional demeanour, able to engage with stakeholders at all levels.
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely.
• Exceptionally well-organised, with the ability to prioritise tasks effectively, often using initiative to manage competing demands.
• Maintains a calm and focused approach under pressure, especially when managing changing priorities or tight deadlines.
• Deadline-driven, with the confidence and capability to meet daily and weekly targets.
• Dynamic, forward-thinking, and open to continuous improvement in processes and systems.
• A strong team player who is also capable of working independently and taking ownership of responsibilities where appropriate.

• Competitive Salary – Earn up to £26,000 per annum, with the final offer based on your experience and the value you bring.

• Future-Focused Pension – Build your financial security with our trusted Royal London Pension Scheme.
• Life Assurance – Peace of mind with 4x your annual salary in life cover, providing support for your loved ones.
• Generous Time Off – Enjoy 25 days of paid holiday, plus all UK bank holidays – time to rest, recharge, and unwind.
• Refer & Earn – Receive up to £1,000 per successful referral, with no limit on how many people you can refer.
• Wellbeing Matters – Access our dedicated Mental Health & Wellbeing Programme, supporting you both inside and outside of work.
• We Celebrate You – Be recognised and rewarded through our Employee Recognition Scheme, because your efforts matter.
• Grow Your Career – Take advantage of clear development and progression opportunities as we invest in your future.
• Free Onsite Parking – Save time and money with secure, onsite parking at no cost to you.

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