Work with the Regional Service Managers to schedule and control the field engineering resource in a manner that meets our contractual obligations and maximizes on our commercial opportunities.To ensure that service levels provided to customer are as contracted, efficient and timely, whilst ensuring at all times that equipment is maintained in a safe and legally compliant manner.To provide a single point of contact for internal and external customer administration and communication.We offer:To optimise the communication and operational links between the service field team and service control.Field WIP management, to process all jobs for handover at Job complete status.TOA Management, to include customer information updates / job status.To support the company to meet its contribution targets through revenue optimisation and cost reduction.In co-operation with service controllers and management, use, schedule, control and process subcontract or specialist suppliers where appropriate and control such costs for the Region. To include updates of job status.Chasing customer order numbers.Answering and dealing with incoming telephone calls and enquiries. Either logging customer response calls or passing to the relevant point of control within the response centre or elsewhere within the company.Conduct each transaction with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, and encouraging repeat business, revenue and profit growth for the business.To undertake this role in compliance with Health and Safety requirementsWhilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this positionTasks and Qualifications:Be an excellent communicator with first class customer handling skillsExperience of working within a fast paced customer service environmentHave a confident and pleasant telephone mannerHave exceptional organisational skillsPossess strong decision making and prioritisation skillsBe committed and Self DrivenHave excellant attention to detailBe a team player, with a flexible approach to their workloadHave well developed IT skills particularly Excel. Knowledge of SAP would be advantageous.Able to work under pressure and achieve deadlines and targets.
