Boutique Director, Harrods

• Strongly contribute to the growth of Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Develop reletionship with Harrods Personal Shopping and Penthouse teams
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Build and develop the VVIP database.

• Reach quantitative and qualitative targets in line with Brand objectives
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
• Adhere with Passion to the values and rituals of presentation established by the Maison

• Design the optimum organization, recruits the right profiles, and ensures proactive talent pipeline in your boutique
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns
• Identify and define team's training needs, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
• Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
• Coach, train, motivate and lead by example with a high degree of professionalism
• Provide the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
• Drive performance management to achieve KPI's and perform above expectations

• 4+ years previous experience in retail management (High watchmaking knowledge is preferred or high-value luxury product)
• Track record of driving boutique performance from a qualitative, quantitative and operations point of view
• Clienteling and ultimate hospitality mindset
• Excellent leadership, interpersonal and communication skills are required
• Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
• Proficient level of English and additional languages are a plus
• Strong understanding of Customer Service needs and customer priorities.
• Knowledge of the local market (and Harrods in particular as a plus)
• Excellent computer skills, SAP exposure is a plus.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

• Health & Wellness
• Socially Engaged
• Generous Holidays & Days Offered
• Training & Learning Programs

• Step 1 : Call with Talent Acquisition Team + Predictive Index
• Step 2 : Interview with HRBP and Hiring Manager
• Step 3 : - Interview with the UK Brand Director
• Step 4: Interview with the MD EMEA

Vacheron Constantin